Snapchat and Vine: The Disruptor and Disrupted

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Remember when Vine was cool and Snapchat was dirty? How quickly their fortunes have changed. Vine, once the darling of visual storytellers, is losing brands and attention, sinking in popularity on the app store. Meantime, Snapchat has overcome its reputation as a fringe app run by a badly behaving frat boy. Adweek recently named Snapchat the hottest digital brand of the year for 2015 while Vine was making headlines for losing market share. Their changing fortunes demonstrate how easily the disruptors can become the disrupted. But the story ain’t over yet.

Vine: The Disrupted

Vine came along at the right time. The app was officially launched in January 2013 amid the rise of video storytelling. Brands, always looking for fresh content sharing platforms, latched on to Vine as a fresh alternative to YouTube. Vine’s format for sharing 6-second video stories seemed like a natural fit for a multi-tasking world with a shrinking attention span — and, crucially, Vine was (and remains) an easy-to-use mobile-first app at a time of rapid mobile adoption. Its user base grew rapidly, and Vine was hailed as a YouTube disruptor. Brands eager to extend their presence into mobile content, began adopting the app and bringing with them more users. By fall of 2013, Dunkin’ Donuts and Trident Gum were launching the first-ever TV spots using Vine.

But even as Vine was ascending, a multitude of forces were converging to disrupt Vine’s success. Just six months after Vine launched, Instagram rolled out its own video feature, with superior editing capabilities, Facebook would also beef up its video-sharing capability. Snapchat, which had existed longer, added more functions, exploded in popularity, and, in 2014, introduced advertising (while Vine did not). Facebook could wield its scale and targeted advertising effectively against Vine, and Snapchat had coolness in its favor. Meantime, YouTube kept evolving as a premier source of online entertainment for brands and YouTube stars such as PewDiePie.

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Selling Elvis in the Age of Instagram

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Image source: Vegas.com

Elvis never left the building after all. Seventeen years after his death, Elvis Presley remains one of the most lucrative names in show business. According to Forbes, he is the second wealthiest deceased celebrity, earning $55 million in 2013 through merchandising, licensing of his image, and his Graceland estate. And now, thanks to hologram technology, he will come to life in the digital age. Welcome to 21st Century branding, where yesterday’s artists can endure as immersive brands for a visual generation that speaks the language of Instagram and Vine.

According to Adweek‘s Michelle Castillo, Authentic Brands Group (which manages his estate) and Pulse Evolution are creating an Elvis hologram that will appear in commercials and movies — and host a residency in Macau and Las Vegas, the latter location being especially fitting given the legacy Elvis created in the 1970s through his extravagant shows at the Las Vegas Hilton. The residencies may even involve holograms of Elvis and Michael Jackson performing together (the King of Pop has already appeared at the Billboard Music Awards thanks to Pulse Evolution’s technology).

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Michael Jackson hologram appears onstage. Image source: Rollingstone.com

Jamie Salter, CEO of Authentic Brands Group, told Adweek, “We want you to go to the show and say, ‘Wow, oh my God! I saw Elvis 50, 60 years ago, and this is exactly the same thing.” But will the Elvis hologram appeal to a Millennial generation that never saw Elvis perform? I believe the virtual Elvis will resonate with both the Baby Boomer generation and Millennials for these reasons:

  • Elvis is a massive brand. Elvis lived large, died before his time, and captured the public’s imagination. As his standing in the annual Forbes list attests, his name is as big as ever. Everyone knows who Elvis is even if not everyone cares too much for his music, and name awareness is a strong foundation upon which to strengthen a brand.

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Image source: arts-stew.com

  • An Elvis hologram is tailor made for the concert experience, and concerts are one of the few reliable ways that the music industry can generate reliable revenue streams  across all generations (as I mentioned to Michelle Castillo in the Adweek article). Elvis was a charismatic performer onstage who engaged an audience. It makes perfect sense to bring him back for a residency, where all audiences, including Millennials, will see him in a new context.
  • A hologram is the perfect way to make a brand relevant to the Vine generation. Holograms are visual. Holograms are sexy. Holograms bring music to life visually. Elvis was a visually savvy musician who famously used both his body and his stage costumes to complement his singing.

Holograms will not work for every famous musician who has passed away. You need a musician with a strong brand, visual appeal, and a reputation for delivering memorable stage performances. We’ve already seen holograms create tremendous buzz for Tupac Shakur and Michael Jackson. I can easily see Jim Morrison, Freddie Mercury, and Whitney Houston some day returning as holograms. Elvis is a classic, cool brand launched in 1954 when he began recording at Sun Records, just as the Ford Mustang was launched in 1964. And now we can conceivably enjoy several “Elvis models”: the swaggering country boy in a gold lamé suit, the confident man in black leather, and the larger-than-life spectacle who changed the nature of live shows in Las Vegas.

Who do you think will get the hologram treatment next?

Email and Referral Marketing: The Workhorse and Dark Horse for Customer Acquisition

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Digital long ago established itself as a channel for brand building and direct marketing. But what are the most popular digital tools for acquiring customers? According to my newly published report for Gigaom Research, the unsexy tactic of email marketing is a digital workhorse, popular for awareness building, and customer acquisition, conversion, and retention. And referral marketing, not used as widely as other tactics, provides an especially strong payoff for its practitioners. My report suggests to marketers that acquiring customers in the digital era is like creating a mosaic: to achieve a beautiful outcome, companies need to apply the right blend of tactics. For instance, brands should consider using social media and referral marketing to complement lists created for email campaigns.

The report, Workhorses and Dark Horses: Digital Tactics for Customer Acquisition, is based on a Gigaom survey of 300 U.S. digital marketers. We wanted to understand how they are using digital marketing tactics across the marketing funnel, spanning awareness, customer acquisition, conversion, and retention. Our survey affirms that digital marketing is being used consistently across the entire customer experience.

Marketers told us that social media, already well known as an awareness-building tool, is also particularly useful for customer retention. Content marketing is especially useful for awareness and retention. And email is consistently used across the entire marketing funnel.

Digital Marketing Spend Set to Increase

Here are the key findings of our survey:

  • Nearly 60 percent of companies plan to increase their digital marketing spend in 2014.
  • Email marketing is the digital workhorse, deemed the most effective (relative to other digital tactics) for building awareness, acquisition, retention, and conversion. In fact, 56 percent of respondents identified email as being the most effective at retention, several points ahead of the second-most-effective tactic.
  • Social spending is set to increase, but we discern some buying on faith with social. More marketers plan to spend more on social media marketing than any other digital tactic. But when we asked marketers to describe their perceptions of social media marketing, more marketers agreed with the statement “It is difficult to prove ROI for social media marketing” than with any other statement.
  • Referral marketing is a digital marketing dark horse. Only 39 percent of marketers use it regularly, but 43 percent of those who do use it acquire more than 35 percent of their new customers with it. These numbers are double the percentage of marketers who report such acquisition rates using email. Brands that invest in referral can gain a competitive advantage over those investing elsewhere.

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Micro-Content and Visual Storytelling: Gary Vaynerchuk and Mike Corak Discuss 2014 Social Media Trends

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Successful brands will figure out how to customize micro-content — especially visual stories — across disparate social networks. That’s a key take-away from the Econsultancy December 17 webinar, “The Top 8 Trends in Social Media: Opportunities for 2014.” conducted by noted entrepreneur Gary Vaynerchuk and Mike Corak of agency Ethology.

Corak, Ethology’s executive vice president of strategy, served up several trends that will shape the way marketers use social media in 2014. Among them:

  • Marketers will integrate their branded content more effectively across the social world.
  • Image/video networks such as Vine will grow, but marketers will be challenged to continue to find compelling visual content to suit the needs of visual platforms.
  • Google+ will grow given its importance as a search engine optimization play — but its social value will remain in question.
  • The collaborative economy will continue to grow.

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