Guy Kawasaki: The Catalyst for Good

GUYKAWASKI

Many of us think of Guy Kawasaki as the master of evangelism marketing, but he actually answers to a higher calling: to inspire you and me to be better people. Guy Kawasaki is what I call a market maker. Market makers are not satisfied with simply selling products and services more effectively. They think like artists and aspire to change the way people think, act, and believe.

Guy Kawasaki influenced others by teaching everyday people how to become marketers. And now he’s emerged as a Stephen Covey for the digital era by showing us how your personal values influence your professional success. Today’s re-introduction of Guy Kawasaki completes a recently launched blog series that profiles four famous market makers (including Steve Jobs, Body Shop Founder Anita Roddick, and Atlantic Records founder Ahmet Ertegun) who formed the foundation of my recently published point of view, How to Be a Market Maker. I hope you are inspired to act like a market maker, too.

Mktmaker

If you’ve ever Liked a Facebook page to support a brand, contributed to a program like My Starbucks Idea, or given a shout-out to your favorite restaurant on Yelp out of your sheer love for the place, you’re practicing the kind of consumer evangelism that Kawasaki helped popularize.

Kawasaki cut his teeth in the business world at a jewelry company “counting diamonds and schlepping gold jewelry around the world,” as he told the New York Times. In the jewelry industry, he learned how to sell and “how to take care of your customers.” He would really make his mark from 1983 to 1987 when he joined Apple as a software evangelist for the Macintosh computer, a role that entailed him convincing companies to write software for Mac products and to convince others to start using Macs.

Steve-Jobs-1984-Macintosh

His mandate from Steve Jobs was, “Get me the best collection of software in the personal computer business,” as he would write in Selling the Dream: How to Promote Your Product, Company, or Ideas — and Make a Difference — Using Everyday Evangelism in 1991. After Apple introduced the Macintosh via an iconic Super Bowl ad in January 1984, “Initially many people condemned Macintosh and Apple as losers,” he wrote. “Macintosh didn’t have software. It was cute and easy to use but flaccid. It was a joke computer from a joke company.” Kawasaki’s job (and that of the evangelists who preceded him) was to popularize the Macintosh. Here’s how he did it:

The software evangelists did more than convince developers to write Macintosh software. They sold the Macintosh Dream. The software developers who bought into the Dream (and only some did) created products that changed Macintosh’s principal weakness — a lack of software — into its greatest strength — the best collection of software for any personal computer.

When IBM attempted to unseat Apple with its PCjr personal computer, IBM failed miserably.  According to Kawasaki, IBM failed because it sold a product, whereas Apple “evangelized a dream of improving people’s productivity and creativity.”

SellingDream

Kawasaki is the first to tell you that he did not create the title of marketing evangelist. (The title existed before he joined Apple.) But he certainly defined evangelism through practical application, and in doing so he learned the difference between evangelism and sales. He would later make the distinction this way: “Sales is rooted in what’s good for me. Evangelism is rooted in what’s good for you.” And Apple’s success, rooted in a loyal following among passionate user groups, was a testament to his work.

Kawasaki became a public figure after he started teaching others about the art of evangelism by speaking, and writing best-selling books such as the aforementioned Selling the Dream, in which he put a stake in the ground by defining evangelism in ambitious terms:

Evangelism is the process of convincing people to believe in your product or idea as much as you do. It means selling your dream by using fervor, zeal, guts, and cunning.

He was an early adopter of digital, using his popular blog, How to Change the World, as a launching pad to build a brand via social media.

Throughout his career, Kawasaki has epitomized the role of idea curator. As a founding member of Garage Ventures, he’s seeded start-ups. He launched Alltop, an online newsstand that curates best social media and news on the web. If idea curators are “the new superheros of the Web” in the words of Fast Company, then surely he’s the first of the great superheroes. Here’s how he describes his role in his ebook, What the Plus: Google+ for the Rest of Us:

By necessity I became a curator, which means that I find good stuff and point people to it. Curating is a valuable skill because there is an abundance of good content but many people don’t have the time to find it. The best curators find things before anyone else does.

He applies what he calls “the NPR model” when he acts as curator. “My role is to curate good stories that entertain, enlighten, and inspire people 365 days a year,” he writes in a May 13 guest blog post for HubSpot (a post that demonstrates Kawasaki’s astonishing penchant for helping people by sharing valuable information and asking nothing in return). “My goal is to earn the right to promote my books, companies, or causes to them just as NPR earns the right to run fundraising telethons from time to time.”

This is not to say that as a curator, Kawasaki lacks a personal vision. In his book Enchantment, he articulates a clear vision for how marketers can build enduring relationships through our personal values and behavior. As I wrote when I reviewed Enchantment in 2011, Kawasaki wants marketers and entrepreneurs to aspire for something more ambitious: changing the world one person at a time through behavioral attributes such as trustworthiness and likability. In other words, being an evangelist starts with building personal trust and treating other people with respect. Focus on values and the great marketing and communication skills will follow. For instance, communicating with clarity and brevity is not just good marketing but also reflects deeper values of respecting other people and their time.

slide-1-728

In Enchantment he writes, “This book is for people who see life for what it can be rather than what it can’t. They are bringing to market a cause – that is, a product, service, organization, or idea – that can make the world a better place. They realize that in a world of mass media, social media, and advertising media, it takes more than instant, shallow, and temporary relationships to get the job done.”

Kawasaki’s appeal to personal behavior influences his two most recent books What the Plus and APE: How to Publish a Book.

What the Plus is ostensibly an in-depth look at the Google Plus social media platform, and to be sure, the book offers plenty of practical tips about utilizing the social media platform for sharing content, especially through visual storytelling. But when you read What the Plus carefully, you find a manifesto for acting with good behavior in the digital world revealing itself.  For instance, repeatedly, Kawasaki urges people to treat their social sites as their homes and respect the sites of others as well.

Screen Shot 2012-12-30 at 1.31.21 PM

“Stay positive. Stay uplifting. Or stay silent,” he writes. Don’t act like a troll when you comment on someone else’s social space. And don’t tolerate jerky behavior on yours, either. “Remember: you’re a guest in someone’s home,” he writes. “Show some class.”

Elsewhere he asserts, “Your posts are like your swimming pool. You can do anything that you want. If you don’t like profanity, delete. If you don’t like bigotry, delete. If you don’t like sexism, delete. The goal is building and maintaining an enchanting presence – not exemplifying free speech.”

APE, published in December 2012, is a guide to self-publishing, and as you might expect, the book contains in-depth tips for how to write, edit, design, and market a book. But whereas some pundits might focus on the mechanics of self-publishing and marketing, Kawasaki also discusses the importance of an author’s personal behavior as a factor in helping a book succeed. In a chapter that describes how to build a personal brand, he and co-author Shawn Welch write, “Likeability is the second pillar of a personal brand. Jerks seldom build great brands.”

He goes on to write, “If you want people to like you, you have to like them first. This means accepting people no matter their race, creed, net worth, religion, gender, politics, sexual orientation, or your perception of their level of intelligence. It means not imposing your values on others.”

And true to his role as catalyst, he has launched a Google+ community, APE, for writers to share best practices and ideas for becoming successful publishers and entrepreneurs. So far the APE community has 2,200 members who have agreed to live by the rules of the road: help members learn how to write, publish, and market a book. Promoting your own services and book will earn you a ban from the community.

Kawasaki is like a Trojan Horse: you read his ideas expecting to become a better marketer, and then he slips in thoughtful advice about how to be a better person — typically by sharing and being gracious. He does so with credibility because he links personal likeability and values to successful marketing.

My research into the lives of market makers like Guy Kawasaki reveals that these extraordinary people are willing to take risks, surround themselves with talent, possess passion in abundance, and live full, eclectic lives. Guy Kawasaki definitely exemplifies the trait of surrounding oneself with talent. Consider Enchantment: in each chapter, he invites guest authors to provide their own personal stories of enchanted marketing, which makes his book more collaborative and genuine. Similarly, What the Plus! relies on guest authors for some key chapters.

And according to his HubSpot guest post, he takes the same collaborative approach managing his social spaces. For instance, Peg Fitzpatrick manages his Pinterest page. Why? “There are two reasons,” he writes. “First, I don’t have enough time to do a good job with more than three services (my priority, in order, is Google+, then Twitter, then Facebook). Second, I don’t have Peg’s magic sauce to manage Pinterest as well as the Pinterest community deserves. Part of doing social media well is knowing what you don’t know and what you can’t do well, and then finding someone who does.”

Similarly, Steve Jobs was surrounded by enormous talent, people who became famous in their own right — superstars like John Lasseter at Pixar, Jonathan Ive at Apple, and Guy Kawasaki himself. Atlantic Records succeeded not because of Ahmet Ertegun alone, but because of Ertegun and visionaries like Jerry Wexler, Tom Dowd, and Herb Abramson. Anita Roddick might have been the face of the Body Shop, but the brand would not have succeeded without the talents of its anonymous network of franchise operators.

His approach of collaborating with others and inspiring us to become better people is rubbing off on other prominent leaders. Porter Gale, the former CMO of Virgin America and now a thought leader and marketing consultant, embraces the ethos of Enchantment in her new book, Your Network Is Your Net Worth. As I wrote in a May 13 post, Gale’s book argues the case for building networks with other people to enrich the world, not to be a career opportunist.

Screen-Shot-2013-03-28-at-12.27.37-PM

“A key to unlocking the hidden power of connections is helping others when you don’t expect anything in return,” she writes, using words that would do Kawasaki proud (he contributes a foreword to the book). Your Network Is Your Net Worth, being published on June 4, relies on several examples of successful people who build their happiness quotient — for themselves and for others — by giving.

By celebrating and promoting the talents of those around him, Guy Kawasaki is an evangelist in more ways than one.

Porter Gale’s “Your Network Is Your Net Worth”: A Manifesto for Succeeding by Sharing

Screen-Shot-2013-03-28-at-12.27.37-PM

Sharing is the new like.

That’s the ethos of Porter Gale’s Your Networking Is Your Net Worth, a new book that guides you through the world of networking in the digital age, where relationships can be launched in seconds on Twitter and then cultivated in a high-tech co-working space like Grind, one of the many innovative locations that provide a space for people to work and expand their network. Available June 4, Your Network Is Your Net Worth has been described as an update to Dale Carnegie’s How to Win Friends and Influence People. But Porter Gale has more in common with Stephen Covey than Dale Carnegie. Like Covey’s Seven Habits of Highly Effective People and Guy Kawasaki’s Enchantment, Your Network Is Your Net Worth argues the case for achieving success by living your life selflessly.

Your Network Is Your Net Worth is not about being a better marketer or building a successful career. Your Network Is Your Net Worth is a manifesto for 21st Century living. Follow the principles of building authentic, personal Continue reading

What’s the big idea? Razorfish hosts annual Client Summit

The 9th Annual Razorfish Client Summit, held April 21-23 in Las Vegas, asked a simple question: how do great ideas flourish?

In context of the summit’s theme — “Art of the Idea” — companies like Mattel discussed how they’re working with Razorfish to devise innovative marketing ideas and launch new products right in the middle of a recession.  Keynotes like Dave Stewart and Matthew Weiner gave us a peek inside the often chaotic (and very nonlinear) process of creating brilliant, commercially successful ideas.  And Razorfish thought leaders such as Strategy Executive Andrea Harrison and Royce Lee showed us “big ideas” for approaching digital marketing in a different way, whether you’re researching consumer behavior or preparing to launch a product in China.

So what did I get out of the experience?  Three themes stand out:

Innovation is a social act

Shiv Singh, Social Influence Marketing Lead at Razorfish, put it best: “innovate with others or die a slow death.”  Shiv was among the speakers who discussed the relationship between collaboration and innovation.  Shiv went so far as to suggest that employees need to collaborate more aggressively with thinkers outside their organizations (not just with each other) in developing new products and services.   Meantime Andrea Harrison provided a different take on the social nature of ideation when she unveiled a new Razorfish consumer research approach: Social Graph Analysis.  Andrea contended that to really understand one’s customers, you need to research their behaviors in social settings to see who informs their decision making and how.  And yet, many companies remain stuck in the mindset of creating user personas in isolation.  Andrea delivered a compelling case for reinventing consumer insight.

Shiv Singh looking dapper and sounding smart

All photos courtesy of Ray Velez, Razorfish

And then there was keynote Dave Stewart.

In an unbelievably mind-blowing presentation that had the audience gasping at times, Dave helped us understand where he finds ideas and how he develops them into profitable ventures.  And given that he’s a successful musician and counselor to Nokia, he knows what he’s talking about.  The highlight of his appearance occurred when, joined by a singer onstage, he collaborated with the Client Summit audience to write a song in real time.  He asked the audience to shout lyrics and phrases, which he either rejected outright or turned into melodies.  In other words, he didn’t tell us about collaboration — he got us involved.  And he pushed us beyond our comfort zones, just as creative collaboration can do in real life.  Some audience members volunteered ham-handed lyrics while others were too shy to try.  But eventually we got better at working with Dave.  After he left the Client Summit, he flew back to Los Angeles, mixed the song, “500 Minds,” and made it available on his website, davestewart.com.

Collaboration: sometimes ugly, sometimes awkward, but ultimately fascinating and (I think with Dave Stewart’s song) successful.

I can truly say I’ve never done that before.

Dave Stewart rocks the house

Big ideas deliver value.  Now.

We’ve been hearing a lot about how innovating during a recession helps prepare you for an economic turnaround.  But the Client Summit client case studies showed that a big idea can deliver business value now, smack dab in the middle of a bruising recession.  For instance, Chuck Scothon and Betsy Burkett of Mattel, and Jill Druschke of Razorfish, discussed how Mattel has worked with Razorfish to celebrate Barbie’s 50th anniversary through a digital experience that encompasses a Twitter identity, Barbie blog, content posted on YouTube, a microsite, and a successful Facebook page.  The big idea: instead of doing a massive TV buy, create a digital lifestyle for Barbie to reposition her with grown-up women.  According to Mattel, the Barbie brand has enjoyed 18 percent domestic sales growth (reversing a decline in sales) since undertaking the effort.

Barbie: All Doll’d Up

Matthieu de Lesseux of Duke Razorfish shared a witty case study about how McDonald’s France wanted to make 66 million French food lovers also love fast food at McDonald’s.  The big idea: create a series of viral videos in which a self-appointed official hassles unsuspecting diners attempting to enter a McDonald’s restaurant (and rejecting them for a variety of ridiculous reasons). The “punk’d” style video series was not only hilarious but rewarding: McDonald’s France has realized a 7.7 percent increase in sales during the launch of the campaign.

Those are just two obvious examples.  There were many more.

Fernando Madeira of Terra Latin America: “the reinvention of our web presences is synonymous with reinventing our company”

The experience is the big idea

Porter Gale, vice president of marketing for Virgin America, shared how Virgin has completely reinvented the meaning of an airline as an experience, not just a company that transports you from one place to another.  From providing one-of-a-kind mood lighting to on-demand movies, Virgin has done the inconceivable: made flying fun again.  Even the in-flight safety film is amusing.  She also shared the astounding details of how Virgin monitors Twitter traffic from its customers (she calls them guests).  If a guest tweets negatively about a Virgin experience while in-flight, he or she might find a company greeter waiting at the arrival gate prepared to respond.

Client Summit attendees also demonstrated the importance of the experience as and end unto itself — in their case, by inserting themselves more actively into the Client Summit through their use of Twitter.  Attendees used Twitter to share ideas, critique the presentations, and basically provide a real-time attendee feedback mechanism for the Client Summit team.  They became active content creators and in doing so became unofficial speakers on the agenda through their customer experience.  Throughout the event, the 475 attendees posted nearly 2,300 tweets and retweets using the event hashtag (#rzcs).  At one point, the Client Summit was trending as high as Number 5 in the Twitter universe.

Event emcee Iain McDonald of Amnesia Razorfish engaged the audience in a series of exercises to generate enthusiasm for Twitter, including promising to drop his pants if he could get MC Hammer to return a tweet.  Hammer did reply, and Iain fulfilled his promise — sort of.

In one fascinating exercise, event attendees were challenged to use Twitter to raise awareness for a nonsensical word created on the spot, “Razorfunfish.”  By tweeting the term “Razorfunfish,” attendees managed to generate about 18 pages of “Razorfunfish” results on Google.  We even saw paid search ads on Google.  As one client wrote, “This conference was the tweetiest.”

Razorfish CEO Bob Lord closes the 2009 Client Summit

Statements that resonated

Here are some especially pithy remarks from Client Summit speakers (you can find many more by searching for #rzcs on Twitter):

  • “My life is made out of cocktail napkins.  Got an idea?  Write it down before you forget it.” — Matthew Weiner, the genius behind Mad Men
  • “Don’t waste a good crisis.  Embrace a crisis — it can make you stronger.” — Fernando Madeira, CEO, Terra Latin America
  • “Who owns the Virgin Brand?  Richard Branson, our employees, and our guests.” — Porter Gale, marketing vice president, Virgin America
  • “The future is less about saying things to people and more about building experiences that are relevant.” — Clark Kokich, Razorfish chairman
  • “To succeed in China, build your brand quickly before a local company duplicates your product and extinguishes you brand’ — Royce Lee, Razorfish Greater China
  • “Focus groups are the enemy of innovation.  They help you do something better, not differently.” — Joe Crump, Razorfish Strategy executive
  • “Rebuilding our web presence is like rebuilding our company.”  — Fernando Madeira
  • “Don’t question where ideas come from.  People are saying inspiring things eery day right in front of you.” — Matthew Weiner
  • “User personas too often view people in isolation.  We need to understand people in context of their social behaviors.” — Andrea Harrison, Razorfish Strategy executive
  • “As children, we draw pictures of airplanes.  Then as grown-ups we dread dealing with airline service.” — Porter Gale
  • “The greatest enemy of innovation is associating innovation with creativity.” — Joe Crump
  • “Asking customers to do your marketing doesn’t excuse you from marketing, too.  Your customers will actually make you work harder.” — Shiv Singh
  • “I have 500,000 policeman following me on Twitter.” — Dave Stewart

Reactions from the blogosphere

I’m sure more blog coverage will unfold.  Please share yours with me.

Thank you to Razorfish clients who braved the recession and traveled to Las Vegas. I hope you found the experience worth your time.