Why Celebrities Matter Now

Celebrities sure have been stepping in it lately. A lot. In their attempts to connect with people around the world during the COVID-19 pandemic, many actors, musicians, and other public figures have come across as painfully tone-deaf. Finding examples is like shooting fish in a barrel. There was the cringeworthy “Imagine” singalong by a parade of out-of-touch (and out of tune) personalities. And David Geffen trying to relate to the masses by posting an Instagram image of his self-isolation on his $590 million superyacht. Or how about actress Evangeline Lilly blithely discussing on Instagram her disregard for social distancing (unwittingly predicting the social distancing backlash that would erupt among right-wing fringe groups in April)?

Oh Madge

And then there’s Madonna, in a category all her own. As if posting an Instagram video of herself immersed in rose-petal-covered bathwater were not enough, she also created bizarre, rambling Instagram “quarantine diaries” in which she pondered a burning spear making its way into her inner core before discussing the loss of people in her life due to COVID-19 while a jaunty oboe played in the background.

And that’s just scratching the surface of celebrity weirdness. It’s gotten so bad that we’re seeing a new genre of fairly in-depth news media analysis that might be best described as Celebrity Screwups in the Time of Coronavirus, including a major New York Times article, “Celebrity Culture Is Burning,” and a BBC piece, “Do Celebrities Still Matter in a Crisis?”

You Can’t Always Get What You Want

Yup, celebrities can be horrible. But for every miscue, many are using their power and visibility to help in some genuinely touching ways, especially when they stick to their knitting and uplift us with their talents. We saw an example of celebrities at their best during the multi-hour One World: Together at Home concert livestreamed on April 18 to benefit healthcare workers and others on the front lines of the pandemic. Several musicians ranging from Lizzo to Paul McCartney performed single-song sets from remote locations (you can view many of them here). And the performances were consistently moving. Lizzo’s powerful rendition of “A Change Is Gonna Come” offered hope.

The Rolling Stones’s “You Can’t Always Get What You Want” was an emotional moment that will endure for ages.

The musicians relied on their stagecraft to connect with people they could not even see. Consider the Rolling Stones, for example, appearing from four separate rooms. There was Mick Jagger, blowing us a kiss, his voice soaring above global sorrow. Ronnie, punching his fist in the air and exhorting us to sing — he could not see us, but he could feel us. There was Keith Richards, transcending the ravages of his life, smiling, lost in the moment of music, like some ancient blues man casting a spell. And Charlie Watts, grinning sheepishly as we all realized one of the world’s greatest drummers was playing air drums just like everyone else at home. The Stones have been on a journey with us during some painful times: wars, acts of terror, natural disasters, recessions, and now a global pandemic.

As of this writing, the concert has raised $127 million for various COVID-19 relief efforts, a testament to the power of celebrities to do good.

Words of Hope

But long before the event occurred, celebrities had already been connecting in personal and affecting ways. As the pandemic took hold, Matthew McConaughey offered encouragement with a convincing video. There was Ryan Reynolds, sarcastically poking fun at celebrity culture in a video exhorting people to stay at home. Or Dolly Parton, launching a series of children’s book read-alouds on YouTube.

And how about Dame Judi Dench, posting a delightfully goofy video of herself on Twitter urging us to “just keep laughing — that’s all we can do,” and John Krasinski, delvering good news from around the world through his own show on YouTube?

And I must give props to Ronnie Wood, who has taken to Instagram to speak to recovering alcoholics who, like himself, are facing struggles of their own as they are cut off from their sponsors.

In the Footsteps of Celebrities

In recent weeks, I’ve spent some time following their words and checking out their Instagram Live Q&As. Although I witnessed some boring misfires (John Mayer, I am looking at you), I’ve also seen some sparkling, warm moments. The other night the musician Weyes Blood hosted a Q&A via Instagram livestream, and I learned, among other things, that she’s a Scooby Doo fan.

“Scooby Doo, where the F — — are you?” she asked, accurately reading the room as she expressed what we have all been asking.

The poet Scarlett Sabet has hosted some Q&As on Instagram, too, from London somewhere, presumably her home. I realize that Scarlett Sabet is an award-winning poet. But many of us on that Q&A were hanging out with her virtually because she’s dating FREAKING JIMMY PAGE.

She was pretty nice and thoughtful during the Q&A, patiently handling questions from people whose Instagram handles are all variations of Led Zeppelin song names. I’m sure she realizes many of us were joining her Q&A hoping for a fleeting glimpse of Jimmy Page poking his head into the tiny phone frame or maybe playing a lick of “Black Dog” to keep things lively. At one point, I humbly posted a comment about the importance of creating art during hard times. Like everyone else’s little spurts of information, mine appeared on the Instagram screen for everyone to see. Lo and behold, she gave me a shout-out by name, even mentioning my handle.

Eventually she shut down her Q&A after a voice in the distance called her to dinner. The low murmur came so fast that I could not make out who it was. I pictured Page himself, sitting impatiently at the dinner table while pondering the possibility of re-issuing Coda as a 5.1 remix.

The Best of Times

Many famous musicians, bless their hearts, continue to perform concerts from their homes or, in the case of Neil Young, apparently from some distant planet. Dennis DeYoung, sitting at a piano, reintroduced us to the song “The Best of Times,” nearly 40 years after recording the tune with Styx. His voice, a little weathered by 73 years of living, still carried more emotional resonance than I would have dared to expect.

On March 22, Courtney Barnett hosted a three-hour benefit for Oxfam using the magic of Instagram Live — getting a jump on One World: Together at Home by a month. She brought in different musicians such as Sheryl Crow and Lukas Nelson from their homes. There was a homemade charm to the performances, and a lot of amusingly awkward “How do I use this phone?” moments as musicians navigated a performance without the help of their roadies.

And dang if those musicians weren’t kind of charming, too. At one point Barnett asked what all of us in Instagram-land were eating for dinner. I quickly posted “pizza” with an emoji. Her face lit up. “Pizza!” she smiled. For a hot second I could pretend that COURTNEY BARNETT KNOWS WHAT I AM EATING FOR DINNER AND APPROVES, knowing full well that probably 10,000 other people watching the livestream were posting the exact same answer with the same emoji.

There is nothing like a global pandemic to make us want to connect with each other. Most of us are doing that with our loved ones. But in our desire to connect, we’re finding some unexpected sources of connection with people we’ll never meet. In their own way, celebrities are connecting — sometimes in outrageously tone-deaf ways that belie their privilege, to be sure. But even their missteps add value by giving us a diversion from the onslaught of COVID-19 gloom and doom. We are in this for the long haul, my friends. Celebrities are not like you and me, but they are part of our lives. And I’d like to keep it that way.

How Rihanna Has Changed the Game for Music, Fashion, and Beauty

No one who follows the music industry accuses artists of selling out anymore when they cozy up to corporations – not at a time when an Apple or H&M ad can do more to get a song noticed than Soundcloud ever will. In recent years, a musical elite has turned the notion of corporate sponsorships on its head by becoming corporations themselves. Rihanna’s evolution as a personal style brand is a case in point.

In the 19 years since she signed her first recording agreement, with Def Jam Records, Rihanna has become one of the most streamed musicians of all time. Her songs have hit Number One on the Billboard charts 14 times. She is a winner of multiple awards.  And she’s done something else as equally impressive, perhaps more so: rewritten the rules for the fashion and beauty industries.

Popular music and fashion are inextricably linked. Rihanna has always understood the power of fashion to shape perception, just as one of her influences, Madonna, has. As Rihanna once told Love Pop, “I think that Madonna was a great inspiration for me, especially on my earlier work. If I had to examine her evolution through time, I think she reinvented her clothing style and music with success every single time.”

Rihanna learned her lesson well. As she racked up song hits and music awards, she gained a reputation for her inventive and daring dress, achieved through collaborations with designers such as Mel Ottenberg. In time, she would add the title of official fashion icon to her list of accolades when the Council of Fashion Designers of America named her Fashion Icon of the Year for 2014.

But she wanted more than accolades for her attire. She wanted to shape popular taste in fashion and beauty. In 2011, she capitalized on her music stardom and growing reputation as a style maven to launch two significant business ventures:

  • Her first fashion line, Rihanna Designs, a partnership with Emporio Armani Underwear and Armani Jeans.

Reb’l Fleur and Rihanna Designs were just the beginning. She went on to create fashion and beauty businesses by creating partnerships with different companies seemingly at will. In 2013, she formed a clothing collection for the British brand River Island. She created even more high-profile ventures, such as successful clothing designs for Puma (where she was named creative director).

Her crowning achievement was her Fenty Beauty personal care brand, which focuses on people of color. Fenty, started September 2017, was expected to achieve $570 million in revenue in 2018, according to The Wall Street Journal’s Matthew Dalton. Time magazine would name Fenty one the best inventions of 2017 for being inclusive.

Now she has reportedly collaborated with LVMH Moët Hennessy Louis Vuitton SE to form a luxury fashion house under her name. According to Women’s Wear Daily, the fashion house “will span ready-to-wear, leather goods and accessories, and could be released in tandem with her ninth album, expected out sometime later [in 2019] . . .”

The collaboration will elevate Rihanna to another level in fashion, but it will also make the LVMH brand more relevant to younger, social media savvy customers. As The Wall Street Journal noted,

The collaboration . . . shows how radically the power of social media has changed high-end fashion. Brands that once counted on acclaim from an elite group of critics and retail buyers now rely on social platforms to market their designs, particularly to younger consumers. That requires fashion houses to court influencers—people with large online followings—or team up with them to generate buzz.

WWD reported,

Just a year after its launch, Fenty Beauty by Rihanna is a digital innovator and champion for diversity, using its platforms — 6.3 million Instagram followers, 490,000 YouTube subscribers and 372,000 Twitter followers — to showcase makeup on women of all complexions and sizes. The brand engages with its followers regularly, reposting user-generated content and collaborating with avid fans on videos and posts.

She gets much from these relationships – hundreds of millions of dollars and a means to remain relevant independent of the strictures of music. She’s not toured since 2016 when she released her latest album with an innovative distribution deal through Samsung. She can release music and tour whenever she wants because she has freed herself from the music industry. In fact, Rihanna has turned the tables on the music industry: her new album in 2019 will support her fashion interests, not the other way around.

She has also challenged how the fashion and beauty industries operate through her use of social media and refusal to play by anyone’s rules. As The New York Times’s Vanessa Friedman observed,

Even though Rihanna became the face of Dior’s Secret Garden scent in 2015 (making her its first black brand ambassador), she never aligned herself with a single brand; they served her purposes, rather than the other way around. 

The fact that she signed a deal with Puma to be its creative director and start her own ready-to-wear brand in 2014, when the sportswear giant was still owned by Kering, an LVMH rival, and for a time worked with both groups simultaneously (an unprecedented arrangement) reflects the shift in status. Suddenly a celebrity could have the upper hand.

Her ventures have given her a chance to change an entire industry by making beauty brands pay attention to the purchasing power of people of color. Her Fenty line has been credited with making other personal beauty lines cater to people of color by releasing more foundation shades, an industry shift known as the Fenty Effect.

In the article “How Rihanna Forced the Beauty Industry to Acknowledge a World Beyond Rich and White,” Sangeeta Singh-Kurtz of Quartz discussed the impact of the Fenty Effect:

So it’s really no wonder that Fenty’s darker shades sold out practically upon their debut: by providing a richer dark-skin collection, Fenty captured an audience that has been consistently ignored by most of the industry. That said, it wasn’t just Fenty’s products or Rihanna’s celebrity that lead to its success. The brand’s marketing campaign also prominently featured people of color, a move that has now been adopted by mainstream brands as they hop on the 40 shade wagon.

CoverFX, for example, actually launched an inclusivity campaign on social media with the hashtag “#NudeIsNotBeige” a week after Fenty’s debut, and in May, when CoverGirl released its 40 shade Matte Made foundation line—its “most inclusive foundation ever!”—it did so with Issa Rae and Ayesha Curry as its Cover Girls. Then there’s Revlon’s new “Flesh” collection, which is literally branded as an “inclusivity-driven” beauty line, and Too Faced—another last minute addition to the party—whose founder, Jerrod Blandino, announced with an Instagram photo featuring black and brown models that he would be teaming up with black Youtube makeup artist Jackie Aina to “develop an even bigger shade range” of the foundations.

Singh-Kurtz also asked, “But is Dior—and the rest of the industry for that matter—really celebrating diversity, or are they just pandering to people of color to compete in an increasingly competitive landscape?”

But Rihanna is beyond accusations of pandering. That’s because she possesses brand authenticity – in other words, her products reflect her actions and statements consistently. Reportedly she turned down the coveted halftime show for Super Bowl LIII, occurring February 3, to support embattled quarterback Colin Kaepernick and because of the NFL’s controversial National Anthem policy that sparked Kaepernick to take a knee during the National Anthem. She has also spoken out against racism in the music industry and generally exhibited inclusivity in her actions and charitable foundations. 

Rihanna is not the only musician who has become a business mogul. As I wrote in The New Music Moguls, Jay Z operates ventures ranging from entertainment to venture capital. (His company Roc Nation manages Rihanna.) Dr. Dre is worth hundreds of millions of dollars because of his interest in Beats Electronics, sold to Apple in 2014. Many other artists have branched into industries such as fashion and liquor, as I discussed in The New Music Moguls. Few musicians will ever get to this level of success, but the music moguls have defined a new end game. And Rihanna is changing the game.

Visual Storytelling in Today’s “All Access” Era

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Access. It’s the most valuable currency of celebrity journalism. Photojournalists Bob Gruen and Ken Regan built celebrated careers by getting access to coveted rock stars such as Madonna, whom Ken Regan photographed as she was about to become a star. Regan, who passed away in 2012, was welcomed into the homes of rock stars not only because he had undeniable talent, but he handled access with discretion. But in today’s era of stars granting “all access” to everyone through social media, what’s the role of the great professionals like Gruen, Regan and Annie Leibovitz? At a time when anyone with an iPhone can become a photojournalist, what sets apart great visual storytelling from pedestrian photography?

I asked that question and a few others as I re-acquainted myself with retrospectives on the careers of Gruen and Regan: Rock Seen, which covers some of the landmark moments of Gruen’s work, and All Access: The Rock & Roll Photography of Ken Regan.

Both of the books are vivid reminders that rock and roll is as much a visual medium as it is a musical one. Sometimes the rock stars just explode off the page, as in this photo of Jimi Hendrix taken by Ken Regan:

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How Louis Vuitton Appeals to Upscale Baby Boomers with Music

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Louis Vuitton knows how to target an audience with rock celebrities. The iconic luxury brand is working with another iconic brand, David Bowie, to produce the second television spot ever aired in the company’s 160-year history. The ad, an installment in Louis Vuitton’s “L’Invitation au Voyage” series, will feature the Thin White Duke in an as-yet undefined role. But given Bowie’s well-known sense of style and visual storytelling, you can be sure the ad will be memorable — and another smart musical pairing that positions Louis Vuitton as a classic, upscale choice for the affluent Baby Boomer generation.

Louis Vuitton’s advertising relationship with musicians is somewhat complicated. On the one hand, hip-hop artists such as Kanye West and Wiz Khalifa have name-checked the company in their song lyrics. West is a self-proclaimed Louis Vuitton Don and designed his own line of Louis Vuitton sneakers. In fact, the 2000s have been cited as “the decade of Louis Vuitton” in the hip-hop music industry, so often have hip-hop artists attempted to appropriate the brand in very public ways.

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But just because hip-hop loves Louis Vuitton, it doesn’t mean Louis Vuitton loves hip-hop. In 2008, the company (along with Gucci) stopped rapper TI from releasing a video for the song “Swing Ya Rag,” because the TI used the company’s products in the video without Continue reading

5 Customer Experience Lessons from Rolling Stone’s 50 Greatest Live Acts Now

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If you want to improve your customer experience, read the recently published Rolling Stone overview of the 50 greatest live acts now. The best live acts do something all brands aspire to do: create an experience that make their fans want to come back for more. It’s a simple formula for building brand love — and yet many companies struggle to master the art of the customer experience. According to the annual Temkin Experience Ratings, only 37 percent of companies received “good” or “excellent” scores for their customer experience. Here’s what 50 great live acts (rated by musicians, critics, and industry executives) can teach brands about treating their customers right:

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1. Don’t Rest on Your Laurels

Number 1 on the list of greatest live acts now is a 63-year old legend who could coast on his reputation and still make this list. Yet, Bruce Springsteen plays with the urgency  of an unknown act trying to prove himself.  He continues to give everything he has onstage (in Finland, he played for 4 hours and 16 minutes, his longest show ever). He abandons his set list to play requests from the audience, which keeps his band from falling into a  rut. He commands the stage. After all these years, he’s not simply “doing well for an older rocker” — he’s setting the standard for excellence, period. Another well-established act, Radiohead, “refuse to rest on nostalgia,” in the words of Rolling Stone, with the band members challenging themselves to bring fresh material with each tour. But Bruce Springsteen is the one artist who exemplifies all five lessons on this list.

2. Create Audience Intimacy

The artists, critics, and industry types who selected the Top 50 laud Jay Z for making “personal connection with the audience at every show.” Similarly, U2 “have this ability to create intimacy” even in large arenas, according to Continue reading

The Art of Co-Branding

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On May 7, music mogul Jermaine Dupri and I were fortunate to have a byline published in Fast Company concerning four tips for successful co-branding. Co-branding  — or sharing your own brand with an outside brand — is an increasingly popular way for celebrities like Justin Timberlake and major corporations such as Budweiser to generate awareness and to promote launches of products and services. The following post contains the unabridged version of our byline in case you’d like to have a bit more context about how my employer iCrossing has successfully built a co-brand with Dupri. Our bottom line: don’t co-brand to create hype. Focus on co-creating value.

To build your brand, sometimes you have to share your brand. And increasingly, big companies like Budweiser and Harley-Davidson choosing to co-brand with celebrities like Justin Timberlake and Kid Rock through relationships that range from sponsoring each other’s activities to the celebrity taking on quasi-roles such as strategic counselor or creative director.

But for co-brands to endure beyond the superficial level of a one-off press release, both parties need to stipulate realistic goals and co-create value. Those are among the lessons iCrossing and Jermaine Dupri have learned through an unusual co-branding relationship that has helped reinvent Dupri’s image as a technology leader, increased membership for his Global 14 social media community, and developed iCrossing’s image as a creative, socially savvy agency.

After forming our relationship in February 2012, within 10 months we boosted membership for Dupri’s Global 14 community by 43 percent, improved Dupri’s Twitter following from 381,000 to 620,000, increased iCrossing’s own Twitter following by more than 40 percent, and, most importantly, gave both iCrossing and Dupri recognition among mainstream influencers.

Here’s what we’ve learned along the way.

Define Realistic Goals

A co-brand starts with an understanding of what you both want out of the relationship before you start working together. And your expectations need to be realistic. In 2011, Madonna and Smirnoff formed the Nightlife Exchange with goals of building digital reach for Smirnoff and generating business for both Madonna and Smirnoff.

SMIRNOFF MADONNA

According to Christopher Swope of Live Nation, the relationship (which featured a special global dance talent search in 2011) has helped Smirnoff achieve double-digit sales growth in key markets (with the help of a specially branded Madonna VIP Access Smirnoff Limited Edition pack) and generate 1.8 billion media impressions. The relationship also helped Madonna make her MDNA tour the highest grossing of 2012. Not bad at all.

The relationship between iCrossing and Jermaine Dupri also started with agreed upon goals and a plan to achieve them. Dupri wanted iCrossing help to drive membership for his Global 14 community, which he launched in 2011 as a platform for young entrepreneurs and musicians to share common interests with himself and each other. He was already a music legend. He also wanted to develop his reputation as a technology and business leader.

iCrossing wanted build our reputation for thought leadership, creativity and social media by tapping into the convergence of entertainment and technology.

But our goals needed to complement each other, too. Had Dupri aspired to increase his visibility among the hip-hop community, he didn’t need iCrossing’s help. But iCrossing could definitely help him drive Global 14 membership through social media and content marketing. Conversely, iCrossing needed to define goals that Dupri was in a position to help iCrossing achieve, such as increasing awareness for our own social media and thought leadership expertise.

Co-Create Value

Co-creating means co-developing products, services, and ideas. U2 and Apple ignited the flame of celebrity/corporate co-creation in 2004, when they collaborated on the launch of the iPod U2 Special Edition, housed in a special black case, and laser-engraved with the signatures of each band member on the back.

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As part of their co-brand, Apple and U2 also made U2’s single “Vertigo” exclusively available on iTunes as well as a first-of-its kind digital box set of U2’s catalog. What made the arrangement special was that two icons were sharing their most prized assets to create specially branded products, a model that we’ve often seen emulated, a recent example being Kid Rock and Harley-Davidson agreeing to offer limited-edition, co-branded Rebel Soul merchandise featuring a line coined by Kid Rock: “I can’t hear you over the rumble of my freedom.

Co-creation is at the heart of the iCrossing/Jermaine Dupri partnership, but we’ve taken co-creating a step further by creating original content such as thought leadership about social media, audience insight, and creativity. For instance, we’ve created blog posts together on topics such as business lessons for start-ups and video interviews on creativity and social media. We published a point of view about the secrets of creating engagement on your own social community based on Dupri’s experiences with Global 14. We have also co-written a byline for Fast Company and co-presented about social media and audience intimacy at the 2012 PSFK Conference San Francisco. This thought leadership provides valuable insight to iCrossing clients and helps us meet the goals we defined.

Jermaine Dupri, David Deal: Injecting Community Back Into Social Media from Piers Fawkes on Vimeo.

By co-creating content, we are both developing a product to support our goals — akin to Justin Timberlake and Budweiser actually making a beer together. Co-created thought leadership is important because content consist of iCrossing’s product given the work we do as an agency.

iCrossing also acts as a co-publisher, relying on our own social spaces to disseminate our ideas and Dupri’s among Fortune 500 influencers — our own clients.

Find Natural Areas of Interest

A hip-hop mogul and a digital agency. The mogul runs a record label. The agency helps companies like Coca-Cola build connected brands. What do they have in common? Well, it didn’t take long to find out. Dupri loves social media and technology; so does iCrossing. Dupri hustles content ranging from his blog posts to Instagram photos. So does iCrossing. We’ve defined a credible intersection of our shared pursuits that makes sense for our brands.

Finding common passions makes for a more authentic relationship. For instance, Dodge Ram and country musician Zac Brown have successfully joined forces around a common interest: community goodwill. In 2010, Ram and Zac Brown launched the Letters for Lyrics partnership to deliver 1 million letters to U.S. soldiers, and in March Brown and Ram joined forces to put up for auction his own Ram truck in order to benefit Camp Southern Ground, which provides programs for children including those with learning disabilities and behavioral disorders. The relationship is no gimmick — Ram has a history of working with country artists to support charitable causes, and Brown founded Camp Southern Ground. Theirs is a relationship centered on a true passion for both brands.

Defining common areas of interest also helps you rule out activities that don’t help us meet our goals. For instance, it does not make a whole lot of sense for iCrossing to promote Dupri’s gigs as a DJ. We are not in the music and artist promotion business. Nor will you find Dupri collaborating with iCrossing on a paid search campaign anytime soon. We’re focused only on the activities that make sense for us both.

Be Committed

One announcement does not make a relationship. A co-brand, like a garden, needs to be nurtured to grow.

Certainly Nike and Michael Jordan created the gold standard for a committed relationship between a company and a superstar individual brand. After launching their relationship in 1984, the two brands embarked on a journey that helped change the way brands and celebrities work together — and a journey that has endured highs (six NBA championships for Jordan) and unexpected turns (such as Jordan’s shocking but temporary retirement from basketball to play professional baseball). Jordan did more than collaborate with Nike on the launch of a line of shoe wear; he literally became a business partner. The Jordan Brand, a division of Nike, helps Jordan earn $80 million annually in retirement. And Nike has obviously benefitted, releasing its 28th shoe in the Jordan franchise in 2013 and commanding 58 percent of the shoe market in the United States according to SportsOneSource.

Jordan and Nike have provided a model for anyone who aspires to create a long-term relationship, including iCrossing and Jermaine Dupri. We have also stayed committed to achieving our goals for more than a year, investing our time and effort to brainstorm on ideas, adjusting our approaches when needed, and refining our messaging as Global 14 has evolved. We focused first on creating content on social media and then more actively brought event appearances into the mix, and we’ve also adapted our story to bring in fresh thinking, such as how a CEO like Jermaine Dupri can become more effective thanks to social media.

Relationships are going to experience occasional hiccups, such as the awkward moment that occurred when it was reported that Alicia Keys uses an iPhone after she signed a co-brand with Blackberry. No relationship is perfect, and you’re both going to need to be open to learning and growing together in order to succeed.

We believe that iCrossing and Jermaine Dupri are creating a model for co-branding because of our focus on creating content together. Stay tuned. We’re just getting warmed up.

How Smirnoff and Madonna Inspired the World to Dance

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Co-brands between artists and celebrities are all the rage, as evidenced recently by the launch of Justin Timberlake’s relationship with Budweiser and Alicia Keys’s co-brand with Blackberry. At the Forrester Research Marketing Forum April 19, Christopher Swope of Live Nation provided a case study on how artists and brands can work together to deliver results. His discussion focused on how Madonna and Smirnoff, by tapping into shared passions such as dancing and music, generated 1.8 billion media impressions for Smirnoff and helped Madonna undertake the highest grossing tour of 2012.

As Swope pointed out, brands and musicians actually have a long history of working together, examples being Microsoft using the Rolling Stones’s “Start Me Up” to launch Windows 95 and the collaboration between Apple and U2 to cross-promote U2’s “Vertigo” with a special edition iPod. In the best cases, co-brands meet mutually defined goals, and the relationship between Smirnoff and Madonna was one such success.

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The relationship began with a business challenge for Smirnoff:  accelerate consumer engagement with the Smirnoff brand on a global level.

“We wanted to find a way to accelerate the growth of the Smirnoff brand and generate engagement,” Swope said. “We wanted to take the brand to the next level and deepen engagement and participation.”

Smirnoff knew its fans are socially savvy. So for Smirnoff, building a brand was less about “let’s sponsor and put our name on it” but rather to generate engagement and deepen relationships with fans.

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“When you are giving a dinner party, you worry about the right ingredients — mix of cocktails and people,” he said. “You want to create an experience that deepens relationships. That’s how to think about social.”

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Madonna doesn’t need all your luvin’

Wow. Madonna’s critics really have their knives out this week. But she might end up having the last laugh.

As you might have heard, sales of her latest album, MDNA, suffered the biggest second-week drop in chart history.  Since the news broke, the highly regarded Lefsetz Letter has stated bluntly that Madonna has lost touch with her audience. Forbes contributor Roger Friedman blames Madonna for creating boring songs and not caring. The problem is that her naysayers are measuring the wrong metric. Especially for multi-media brands like Madonna, sales of compact discs don’t count for much anymore – and haven’t for about 10 years. The real action for the Madonnas, U2s, and Bruce Springsteens of the world comes from sales of tickets and merchandise. We won’t be able to assess the health of the Madonna brand until the sales results are known for her 2012 World Tour, which begins on May 29 in Israel and comes to North America on August 28. So far, reports of preliminary ticket sales have been largely positive, but it’s best to wait until actual revenues are reported.

Ironically, MDNA was engineered to realize a sales drop – certainly not to the magnitude that Madonna probably expected, but a drop was indeed part of the plan. As Billboard reported, “MDNA’s” large fall was expected, as its debut was bolstered by sales gained from a concert ticket/album promotion as well as pre-orders from iTunes.” In other words, the CD supports the tour, not the other way around — a strategy that makes perfect business sense for a well established act.

By the way, do you know who previously held the record for the biggest second-week sales drop in history?

Someone by the name of Lady Gaga for Born This Way.

Why we need Michael Jackson

If the elections in Iran have brought out the best in Twitter, Michael Jackson has brought out the worst.  His death June 25 unleashed a torrent of morbid celebrity gawking that brought Twitter to its knees.  (Ironically his death will also give him a bigger career boost than anything he had accomplished artistically in recent years.)  So what are we to make of his legacy?

Michael Jackson shaped the 1980s as we remember the decade, culturally speaking.  His landmark recording Thriller shattered the racial divide.  He and Madonna were to MTV what Michael Jordan was to ESPN: catalysts to an important phenomenon.  He was also a humanitarian who used his fame to raise awareness for HIV/AIDS research and charities.

But he was also a deeply troubled soul.  At first we tolerated his eccentricities, such as his fondness for plastic surgery and a chimpanzee named Bubbles.  But in 1993, after he was accused of child sexual abuse, his reputation was tarnished.  (It didn’t help that his sister La Toya accused him of being a pedophile.)  Although he was never criminally charged, in the court of public opinion, he was guilty.  Eventually he settled a civil complaint against the family that accused him.  Then in 2003, he expressed a fondness for having young boys share his bed, which led to more charges of child sexual abuse.  Again he was acquitted, but his reputation received another blow partly because of his own public statements.

Is it possible to divorce Michael Jackson the entertainer from the Michael Jackson the person?  Is it OK to accept the gifts of people we also ridicule, fear, and loathe?  Roman Polanski gave us Chinatown and The Pianist yet he remains a fugitive from the United States after pleading guilty to unlawful sexual intercourse with a minor in 1977.  O.J. Simpson and Phil Spector were brilliant artists in their chosen fields, and both men are in jail.

In fact, we need these tragic figures and villains to remind us that people who do great things are capable of doing very bad things, too.   We not only allow ourselves to accept the contradiction between Michael Jackson’s life and his art, we need to do so.  We need to be reminded that he was a flawed human being, like we are

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Whoever complained about intrusive advertising hasn’t read the May 2008 issue of Vanity Fair, where the advertising eclipses the content. If you need any convincing, I give you the opening sentences of a head-scratching cover profile of Madonna:

“The world is a series of rooms, which are arranged like concentric circles, or rooms within rooms, joined by courtyards and antechambers, and in the room at the center of all those rooms Madonna sits alone, in a white dress, dreaming of Africa. To reach her, you must wait for a sign. When it comes, if you are pure of heart, you begin to move toward Madonna, and move fast.”

And the writing gets worse. Here’s what VF says about Madonna’s adoption of a child from Malawi:

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