Guy Kawasaki: The Catalyst for Good

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Many of us think of Guy Kawasaki as the master of evangelism marketing, but he actually answers to a higher calling: to inspire you and me to be better people. Guy Kawasaki is what I call a market maker. Market makers are not satisfied with simply selling products and services more effectively. They think like artists and aspire to change the way people think, act, and believe.

Guy Kawasaki influenced others by teaching everyday people how to become marketers. And now he’s emerged as a Stephen Covey for the digital era by showing us how your personal values influence your professional success. Today’s re-introduction of Guy Kawasaki completes a recently launched blog series that profiles four famous market makers (including Steve Jobs, Body Shop Founder Anita Roddick, and Atlantic Records founder Ahmet Ertegun) who formed the foundation of my recently published point of view, How to Be a Market Maker. I hope you are inspired to act like a market maker, too.

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If you’ve ever Liked a Facebook page to support a brand, contributed to a program like My Starbucks Idea, or given a shout-out to your favorite restaurant on Yelp out of your sheer love for the place, you’re practicing the kind of consumer evangelism that Kawasaki helped popularize.

Kawasaki cut his teeth in the business world at a jewelry company “counting diamonds and schlepping gold jewelry around the world,” as he told the New York Times. In the jewelry industry, he learned how to sell and “how to take care of your customers.” He would really make his mark from 1983 to 1987 when he joined Apple as a software evangelist for the Macintosh computer, a role that entailed him convincing companies to write software for Mac products and to convince others to start using Macs.

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His mandate from Steve Jobs was, “Get me the best collection of software in the personal computer business,” as he would write in Selling the Dream: How to Promote Your Product, Company, or Ideas — and Make a Difference — Using Everyday Evangelism in 1991. After Apple introduced the Macintosh via an iconic Super Bowl ad in January 1984, “Initially many people condemned Macintosh and Apple as losers,” he wrote. “Macintosh didn’t have software. It was cute and easy to use but flaccid. It was a joke computer from a joke company.” Kawasaki’s job (and that of the evangelists who preceded him) was to popularize the Macintosh. Here’s how he did it:

The software evangelists did more than convince developers to write Macintosh software. They sold the Macintosh Dream. The software developers who bought into the Dream (and only some did) created products that changed Macintosh’s principal weakness — a lack of software — into its greatest strength — the best collection of software for any personal computer.

When IBM attempted to unseat Apple with its PCjr personal computer, IBM failed miserably.  According to Kawasaki, IBM failed because it sold a product, whereas Apple “evangelized a dream of improving people’s productivity and creativity.”

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Kawasaki is the first to tell you that he did not create the title of marketing evangelist. (The title existed before he joined Apple.) But he certainly defined evangelism through practical application, and in doing so he learned the difference between evangelism and sales. He would later make the distinction this way: “Sales is rooted in what’s good for me. Evangelism is rooted in what’s good for you.” And Apple’s success, rooted in a loyal following among passionate user groups, was a testament to his work.

Kawasaki became a public figure after he started teaching others about the art of evangelism by speaking, and writing best-selling books such as the aforementioned Selling the Dream, in which he put a stake in the ground by defining evangelism in ambitious terms:

Evangelism is the process of convincing people to believe in your product or idea as much as you do. It means selling your dream by using fervor, zeal, guts, and cunning.

He was an early adopter of digital, using his popular blog, How to Change the World, as a launching pad to build a brand via social media.

Throughout his career, Kawasaki has epitomized the role of idea curator. As a founding member of Garage Ventures, he’s seeded start-ups. He launched Alltop, an online newsstand that curates best social media and news on the web. If idea curators are “the new superheros of the Web” in the words of Fast Company, then surely he’s the first of the great superheroes. Here’s how he describes his role in his ebook, What the Plus: Google+ for the Rest of Us:

By necessity I became a curator, which means that I find good stuff and point people to it. Curating is a valuable skill because there is an abundance of good content but many people don’t have the time to find it. The best curators find things before anyone else does.

He applies what he calls “the NPR model” when he acts as curator. “My role is to curate good stories that entertain, enlighten, and inspire people 365 days a year,” he writes in a May 13 guest blog post for HubSpot (a post that demonstrates Kawasaki’s astonishing penchant for helping people by sharing valuable information and asking nothing in return). “My goal is to earn the right to promote my books, companies, or causes to them just as NPR earns the right to run fundraising telethons from time to time.”

This is not to say that as a curator, Kawasaki lacks a personal vision. In his book Enchantment, he articulates a clear vision for how marketers can build enduring relationships through our personal values and behavior. As I wrote when I reviewed Enchantment in 2011, Kawasaki wants marketers and entrepreneurs to aspire for something more ambitious: changing the world one person at a time through behavioral attributes such as trustworthiness and likability. In other words, being an evangelist starts with building personal trust and treating other people with respect. Focus on values and the great marketing and communication skills will follow. For instance, communicating with clarity and brevity is not just good marketing but also reflects deeper values of respecting other people and their time.

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In Enchantment he writes, “This book is for people who see life for what it can be rather than what it can’t. They are bringing to market a cause – that is, a product, service, organization, or idea – that can make the world a better place. They realize that in a world of mass media, social media, and advertising media, it takes more than instant, shallow, and temporary relationships to get the job done.”

Kawasaki’s appeal to personal behavior influences his two most recent books What the Plus and APE: How to Publish a Book.

What the Plus is ostensibly an in-depth look at the Google Plus social media platform, and to be sure, the book offers plenty of practical tips about utilizing the social media platform for sharing content, especially through visual storytelling. But when you read What the Plus carefully, you find a manifesto for acting with good behavior in the digital world revealing itself.  For instance, repeatedly, Kawasaki urges people to treat their social sites as their homes and respect the sites of others as well.

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“Stay positive. Stay uplifting. Or stay silent,” he writes. Don’t act like a troll when you comment on someone else’s social space. And don’t tolerate jerky behavior on yours, either. “Remember: you’re a guest in someone’s home,” he writes. “Show some class.”

Elsewhere he asserts, “Your posts are like your swimming pool. You can do anything that you want. If you don’t like profanity, delete. If you don’t like bigotry, delete. If you don’t like sexism, delete. The goal is building and maintaining an enchanting presence – not exemplifying free speech.”

APE, published in December 2012, is a guide to self-publishing, and as you might expect, the book contains in-depth tips for how to write, edit, design, and market a book. But whereas some pundits might focus on the mechanics of self-publishing and marketing, Kawasaki also discusses the importance of an author’s personal behavior as a factor in helping a book succeed. In a chapter that describes how to build a personal brand, he and co-author Shawn Welch write, “Likeability is the second pillar of a personal brand. Jerks seldom build great brands.”

He goes on to write, “If you want people to like you, you have to like them first. This means accepting people no matter their race, creed, net worth, religion, gender, politics, sexual orientation, or your perception of their level of intelligence. It means not imposing your values on others.”

And true to his role as catalyst, he has launched a Google+ community, APE, for writers to share best practices and ideas for becoming successful publishers and entrepreneurs. So far the APE community has 2,200 members who have agreed to live by the rules of the road: help members learn how to write, publish, and market a book. Promoting your own services and book will earn you a ban from the community.

Kawasaki is like a Trojan Horse: you read his ideas expecting to become a better marketer, and then he slips in thoughtful advice about how to be a better person — typically by sharing and being gracious. He does so with credibility because he links personal likeability and values to successful marketing.

My research into the lives of market makers like Guy Kawasaki reveals that these extraordinary people are willing to take risks, surround themselves with talent, possess passion in abundance, and live full, eclectic lives. Guy Kawasaki definitely exemplifies the trait of surrounding oneself with talent. Consider Enchantment: in each chapter, he invites guest authors to provide their own personal stories of enchanted marketing, which makes his book more collaborative and genuine. Similarly, What the Plus! relies on guest authors for some key chapters.

And according to his HubSpot guest post, he takes the same collaborative approach managing his social spaces. For instance, Peg Fitzpatrick manages his Pinterest page. Why? “There are two reasons,” he writes. “First, I don’t have enough time to do a good job with more than three services (my priority, in order, is Google+, then Twitter, then Facebook). Second, I don’t have Peg’s magic sauce to manage Pinterest as well as the Pinterest community deserves. Part of doing social media well is knowing what you don’t know and what you can’t do well, and then finding someone who does.”

Similarly, Steve Jobs was surrounded by enormous talent, people who became famous in their own right — superstars like John Lasseter at Pixar, Jonathan Ive at Apple, and Guy Kawasaki himself. Atlantic Records succeeded not because of Ahmet Ertegun alone, but because of Ertegun and visionaries like Jerry Wexler, Tom Dowd, and Herb Abramson. Anita Roddick might have been the face of the Body Shop, but the brand would not have succeeded without the talents of its anonymous network of franchise operators.

His approach of collaborating with others and inspiring us to become better people is rubbing off on other prominent leaders. Porter Gale, the former CMO of Virgin America and now a thought leader and marketing consultant, embraces the ethos of Enchantment in her new book, Your Network Is Your Net Worth. As I wrote in a May 13 post, Gale’s book argues the case for building networks with other people to enrich the world, not to be a career opportunist.

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“A key to unlocking the hidden power of connections is helping others when you don’t expect anything in return,” she writes, using words that would do Kawasaki proud (he contributes a foreword to the book). Your Network Is Your Net Worth, being published on June 4, relies on several examples of successful people who build their happiness quotient — for themselves and for others — by giving.

By celebrating and promoting the talents of those around him, Guy Kawasaki is an evangelist in more ways than one.

How Body Shop Founder Anita Roddick Taught Businesses to Do Good

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Since it’s International Women’s Day today, I feel compelled to honor a business woman who changed the world: Anita Roddick, founder of the Body Shop. With her staunch support of fair trade and opposition to animal testing on cosmetics, Anita Roddick proved that a business could do good and make money at the same time. Roddick is an example of a market maker. I recently introduced the term market maker to describe business people who act like artists and change the world with their personal visions. Successful marketers sell things; but market makers inspire people to act, to believe, and to live their lives differently. Roddick is one of four market makers, including Ahmet Ertegun, Steve Jobs, and Guy Kawasaki, whom I profile in my recently published white paper, How to Be a Market Maker.  Roddick really did change how we live and work. She helped inspired consumers to buy with a conscience and business to give back. And she did so by living a life filled with passion and diverse interests.

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Roddick was born in a bomb shelter in England during World War II, and before founding the Body Shop lived a free-spirited life of social activism and world travel. She originally trained as a teacher at Bath College of Higher Education until she “hit the hippie trail” of world travel, where she got exposure to Third World economies and living conditions. She considered herself a social activist when she met and married Gordon Roddick, a Scottish poet, who became her business partner on ventures including the shaky operation of a restaurant. Her life changed dramatically in 1976 when her husband decided to take a few years off to ride a horse from Buenos Aires to New York.

She launched the Body Shop in London to help support her family while her husband was on his quixotic adventure. Her cosmetics store was launched on a shoestring budget with zero advertising. Her vision was to sell quality skin-care products made out of natural ingredients and packaged in refillable containers — without the condescending hype that characterized cosmetics (especially for women).

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From the start, she embedded social responsibility into the Body Shop’s business charter. She refused to sell products that were tested on animals, going against a standard practice of animal testing in the 1970s. And here’s where she demonstrated a stroke of marketing genius: because she lacked a marketing budget, she used her anti-animal testing stance as a way to generate PR for her store. In doing so, she quickly developed a base of customers who agreed with her views. “Her cruelty-free cosmetics sold like hot cakes,” wrote journalist Michael McCarthy in The Independent. “She may have stumbled upon the notion of ethical consumerism, but she made two discoveries about it: it was great for business, and it could enable business to change society.”

As the Body Shop grew in popularity — expanding to 20 locations in Europe and Asia by 1984 — so did the scale of her social campaigning. In 1985, she used shop windows of her stores to promote the Greenpeace Save the Whales movement — “the first explicit tie-in between products and causes,” according to The Guardian. She and the Body Shop actively lobbied against animal testing in other businesses, which led to the banning of testing of cosmetics on animals in Britain in 1997 (and across Europe after her death).

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Her adoption of fair trade practices was nothing short of revolutionary. Instead of buying her cosmetics ingredients at the lowest prices possible from the commodities markets, she sourced raw products from exporters from developing countries in order to promote their economic growth. For instance, after visiting local farms in Nicaragua in 1998, she started importing sesame seed oil from 130 farmers in Achupa, Nicaragua, which helped the town rebuild from Hurricane Mitch. After she learned about Amazonian tribes protesting against a hydroelectric project that would have flooded their lands, she agreed to buy Brazil nuts (used to make moisturizers and conditioners), which created revenue that the tribes needed to protect their lands.

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Had Roddick been performing pure acts of charity in her trade practices, the Body Shop would have become a charming story about doing good but nothing more. The reason her fair trade practices spread to other businesses is that the Body Shop flourished because of them. Because Roddick cleverly and loudly drew attention to her practices, she attracted consumers who felt that buying her products contributed to a greater good. Owning Body Shop products meant helping to protect a rainforest in Brazil.

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Eventually, so many businesses would become interested in fair trade practices that a Fairtrade International Organization would arise in order to secure better deals for farmers and workers and certify businesses that follow fair trade practices. What’s more, Roddick made it not just acceptable but desirable for companies ranging from Ben & Jerry’s to Starbucks to espouse practices of corporate social responsibility as part of their business growth models. Today her spirit lives on through the growth of the B Corps movement in the United States, through which corporations such as Patagonia are certified for adhering to best practices in corporate accountability. For instance, one of the reasons Ben & Jerry’s was certified as a B Corp member is that the company devotes nearly half of its cost of goods sold to helping smaller suppliers.

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The Body Shop would eventually expand to more than 2,600 locations globally and generate about $1 billion in annual revenue, and Roddick remained a passionate activist to her last days. After being diagnosed with hepatitis C in 2004, she became an active lobbyist for public funding to stop the disease — which was just one of many causes she championed. When she died in 2007, Michael McCarthy of The Independent wrote, “She did, indeed, change profoundly the way we look at the world, by changing the way we looked at business, and seeing the scale of what that could do.

My research into the lives of market makers like Anita Roddick reveals that these extraordinary people are willing to take risks, surround themselves with talent, possess passion in abundance, and live full, eclectic lives. Certainly Roddick exemplifies a life brimming with passion. She was passionate about human rights, and, in particular, women’s rights. The entire premise behind the Body Shop was selling cosmetics without sexism and eschewing the cult of youth. But she also demonstrates the value of being an eclectic person with many interests outside one’s career. She was a world traveler, environmentalist, and activist long before the Body Shop came along, and she remained actively involved in many causes such as Children on the Edge, an organization she founded. In other words, her business reflected her life.

Similarly, another famous market maker, Steve Jobs, injected his Buddhist background into the clean and simple design of Apple’s legendary products, and iTunes was a direct reflection of his love of music. Another market maker I profile, Ahmet Ertegun, was one of the founders of the New York Cosmos soccer team when he wasn’t busy running Atlantic Records. The success of market makers in business reflects a natural curiosity to learn and experience the world around them.

Not everyone has time to found and run a business. I sure don’t. But we can certainly change the lives of people around us in our own way by doing what market makers like Anita Roddick do: act like artists and bring personal vision to our jobs.

Stay tuned: more blog posts will explore the lives of other famous market makers.

How about it — are you willing to try to be a market maker?

How to Be a Market Maker

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Steve Jobs is like the Beatles: we admire them, but how many of marketers believe we can change the world like they did? Well, my newly published white paper, How to Be a Market Maker, shows you how you can inject the spirit of great leaders like Steve Jobs into your everyday life. How to Be a Market Maker assets that you don’t need to unleash another iPad to change the world. By instilling your personal imprint on your everyday job (as artists do), you can go beyond selling things to influence how other people act, think, and believe. How to Be a Market Maker uses a storytelling approach to bring to life the attributes of market makers such as Jobs, Body Shop Founder Anita Roddick, Alltop founder Guy Kawasaki, and Atlantic Records Founder Ahmet Ertegun.  Periodically I’ll blog about some of the ideas in How to Be a Market Maker. In addition, Fast Company has published an excerpt here. Meantime, I hope you read the PoV and let me know what you think of it.