How Brands Can Be Cool by Going Retro

Sometimes a brand can unleash its inner cool by going retro. The Topps Company is a case in point. Topps has been manufacturing trading cards annually since Joe DiMaggio was playing for the New York Yankees. Since 2001, Topps has issued so-called heritage sets that depict contemporary players in cards that reproduce the design of some of its more memorable yearly editions. The 2012 Topps Heritage set features the baseball stars of today in the retro style of the Topps 1963 series, down to the brightly colored borders, inset photos, and cartoonish images on the backside. And Topps is among many other brands that create a sense of style and authenticity by celebrating their histories.

The sports industry often embraces its past. The Cleveland Cavaliers of the National Basketball Association famously adorns its players in several styles of throwback jerseys as do many other professional sports teams.

Throwback jerseys are so popular in the National Football League that the Bleacher Report recently ranked them for the quality of their designs.

The Topps 1963 set has generated plenty of buzz among baseball card collectors not only for its design but for containing elements of suprise and delight. For example, some lucky fans will open up their packages of vintage cards to find reproductions of cards from famous stars like Willie Mays — actually autographed by the stars themselves.

And some cards deliberately contain errors in a nod to mistakes made in the 1963 set, such as this card that purports to be an image of Kerry Wood of the Chicago Cubs but is actually that of Aramis Ramirez of the Milwaukee Brewers.

The Wood/Ramirez “error” is an inside joke from Topps. The 1963 Topps card of Don Landrum actually depicted Ron Santo in the main and insert photos by mistake.

Many brands outside the sporting world connect with consumers through their histories. Coca-Cola does so in a number of ways, including the collectors column on its website, where collectible enthusiasts like Phil Mooney, Coca-Cola archivist, discuss their love of Coca-Cola collectibles. Bacardi recently released an archive of vintage images of the iconic brand to celebrate its 150-year anniversary.

Cartier, Motel 6, Life Savers are among the many other major brands going retro with major campaigns.

So why do brands go rertro? A recent New York Times article by advertising columnist Stuart Elliott refers to throwback advertising as “comfort marketing.” Elliott writes:

Anniversary campaigns are part of a trend inspired by the economy that could be called comfort marketing, as advertisers invoke misty, water-colored memories of the past to woo consumers into buying products in the present.

A major aspect of comfort marketing is what brand managers call authenticity: reminding shoppers who seek value in the provenance of merchandise to suggest a product is worth buying because its quality has been tested for decades.

Music Mogul Jermaine Dupri makes a similar point about how a brand can create an authentic connection by tapping into its past. While speaking at 2012 Portada Latin American Advertising and Media Summit, he told me and my iCrossing colleague Gaby Guzman, “A brand’s history is its style.” As Guzman reports on the iCrossing Content Lab, “[Jermaine Dupri] explains that often a brand’s history is at the core of who the brand is, and by getting in touch with their past, brands will generate that authentic connection with their audience Brands like Coca-Cola or the City of Miami have a long history that they can draw from to generate content and engagement.”

Note that both Stuart Elliott and Jermaine Dupri stress the relationship between having a history and being authentic. It feels phony and cynical when a relatively young brand attempts to go retro, an example being the Arizona Diamondbacks Major League Baseball team, which offers four throwback uniform jerseys even though the team has existed for only 14 years.

And a brand needs to choose its retro style wisely. As the sports world teaches us, some product designs are better left in the past:

The NFL Pittsburgh Steelers are responsible for the jersey depicted here, a throwback to the 1932 team’s uniforms. In the words of the Bleacher Report, the jersey makes the Steelers look like a “bumblebee prison football team.” On the other hand, the San Diego Chargers powder blue throwback uniforms (evoking the team look from the 1960s) are justly lauded for their sense of appealing, eye catching (if not NFL macho) style:

The San Diego Chargers, like Topps, have created an authentic connection with their fans by going retro — and have unleashed their inner cool.

What is content marketing?

 

Occasionally I am asked how content marketing differs from other forms of building a brand. After all, doesn’t all marketing contain content of some sort?
Two recent blog posts I wrote for the iCrossing Content Lab illustrate how content marketing consists of building your brand by sharing useful ideas that engage  people. For instance, the February 15 post “How Clorox Used Content Marketing to Help Me Fix a Toilet” discusses a Clorox how-to video that rescued me from a plumbing problem (a perfect example of a brand engaging you by sharing a useful idea).
And on February 16, I reviewed a new Altimeter Group report that contains some excellent examples of how brands are applying content marketing, one of them being the case of Eloqua, which has differentiated itself through a compelling thought leadership program run by Joe Chernov.
My own employer iCrossing uses content marketing to build connected brands (or brands that build close relationships with consumers by being useful, usable, visible, desirable, and engaging). In 2011, iCrossing issued a noteworthy report designed to help companies become content publishers in real time, and then, as discussed here, iCrossing made a number of other moves to deepen its content marketing expertise, especially to help brands create more personal relationships with audiences. As a result of iCrossing’s commitment to building its own brand through useful content, Jeff Ernst of Forrester Research cited iCrossing as an example of how to differentiate through thought leadership.
I also recommend following the Content Marketing Institute to immerse yourself in content marketing.

What is content marketing? The future of marketing.

Google disrupts with Google Search Plus

Google’s launch of the awkwardly named “Search, plus Your World” has the web buzzing with commentary. Blogger John Jantsch believes Google is “shaking things up a bit” by making search a more personal experience. Twitter says Google Search Plus (as “Search, plus Your World” is quickly becoming known) is “bad for people” — an uptight reaction that actually legitimizes what Google is doing. And in a newly published blog post, my iCrossing colleague Nick Roshon offers tips for how brands can benefit from Google Search Plus. In his post, Nick asserts that Google Search Plus is a major overhaul that makes search more personal and social.

“For brands, it is now more critical than ever to pay attention to the intersection of search and social and cultivate an active social following, particularly on Google+,” he writes. “Your social prominence can make or break your visibility in the new Google Search Plus results.”

So what’s a marketer to do about Google Search Plus? Nick articulates seven steps you should take now, ranging from getting active on Google+ to cultivating share-worthy content.

For example, he writes, “Being active on Google+ will provide increased visibility for your brand, both on Google+ as well as the content on your website that you share on your Google+ page.”

We should not be surprised that Google continues to find ways to synthesize search and social — with Google at the center of the experience. Thought leaders such as David Armano and my colleague Alisa Leonard have contended that Google is creating a social data layer across paid, earned, and owned media, giving brands new ways to connect with consumers via rich content on platforms ranging from YouTube to Google+.

Are you on Google+? Is your brand? If not, why not? If so, how has your experience been so far?

Co-creation is the future of marketing

I recently wrote a blog post for the iCrossing Content Lab regarding the Raytheon Sum of All Thrills ride — an intriguing experience in which you build your own virtual ride using computer design tools provided by Raytheon. I was excited to see Doug Williams of Forrester Research comment on my post through one of this own, “Co-creating Value at Disney World.” Doug goes beyond what I wrote to describe some other ways Disney World guests can create their own entertainment content. I hope you take a moment to read his post as well as this one by Joe Chernov on content co-creation.

Co-creation is the future of marketing. As my colleagues at iCrossing discussed in a white paper last year, both brands and consumers are acting like their own media now, with access to the same tools to publish their own ideas year-round. So it’s only natural that those two worlds would converge. Content co-creation occurs in a few important ways:

Nice guys finish first

Last year I blogged about how Twitter was a catalyst in the forming of a co-branding relationship that I formed with indie musician AM and Razorfish (where I was in charge of marketing). Since then, digital has once again helped launch a relationship – this time between AM and musician Shawn Lee. On the strength of a trans-Atlantic collaboration formed entirely in the digital world, AM and Lee have launched a new album, Celestial Electric, which was just named one of Yahoo Music’s “Ten Utterly Fantastic New Albums” of the week.

As discussed by Mashable and my post on the iCrossing Content Lab, AM and Lee essentially used digital to launch a new sound, “electro soul.” The initial fruits of their work, the single “Dark into Light,” caught the attention of publications such as Rolling Stone. AM and Lee are now on tour (with Thievery Corporation) to support Celestial Electric, whose positive critical reception includes reviews such as this one and this one.

Seeing AM succeed is satisfying on a number of levels. I have been captivated by his sophisticated style of music since hearing him in concert in March 2010. But I’m also glad to see a genuinely likable and cool guy like AM and his collaborator Shawn Lee get the attention they deserve. AM’s personal warmth is evident the moment you meet him, and I’m lucky to have worked with him.

Success (especially in the fractured music industry) does not always come to decent and talented people. AM and his manager Mia Crowe are not waiting for success to come to them; they have worked hard to help AM find an audience for his music, which has been described as a mélange of “the best of musical worlds, rippling through classic roots sounds: pop and rock, steamy soul and R&B, Brazilian tropicalia, British Invasion, and ‘60s Bay Area psychedelia.”

On the Content Lab for iCrossing (where I am vice president of marketing), I provide more insight into the story behind AM’s success. And you can learn more about AM on Facebook, Twitter, his website, and on YouTube.