Josh Bernoff and Ted Schadler got it right. In their 2010 book Empowered, they argued the case for companies unleashing their employees as brand advocates especially through social media. (And they continue to discuss employee empowerment on their blog.) Progressive companies understand that building the corporate brand and investing in employee brands need not be mutually exclusive activities. Fortunately my employer iCrossing is one of those companies, as illustrated in two recently published blog posts about the value of employees as brand advocates.
In “How CMOs Can Empower Employees with Social Media Guidelines,” published April 4 on the iCrossing Great Finds blog, I discuss how social media guidelines can support, not restrict, employees as thought leaders and brand ambassadors. I cite the example of how iCrossing tripled the volume of employee blog contributions and boosted visits to our Great Finds blog by 74 percent in one year by helping employees find their social voices with guidelines (which we recently published). Our approach is to go beyond the predictable guideline do’s and don’ts and provide ideas for how employees can use social to speak to our audience of CMOs.
Meantime, in an April 6 Great Finds post, my colleague Nick Roshon asserts that “If Brands Are Publishers, Employees Are Authors” His post focuses on tools that brands and employees can employ to boost authorship authority (especially at a time when search engines like Google are increasingly rewarding content authority).
Nick asserts that CMOs need to “build up their employees as authors of thought leadership . . . Because Google and Bing are already rewarding content authors by making them more visible to search. As Google and Bing embrace technologies that reward the most prolific and authoritative content creators, CMOs that encourage employees to create thought leadership will build more visible and connected brands.
In other words: you can either ride a wave in the direction it is going or someone else will.
How do you empower your employees?