How Ticketmaster Has Fought Resale Marketplaces by Disrupting Itself

Wednesday, November 6th, 2013

If you can't beat 'em, join 'em. That's the lesson Ticketmaster learned from its own journey through digital disruption, according to Jared Smith, president of Ticketmaster North America. At the Forrester eBusiness Forum November 6, Smith discussed how Ticketmaster has responded to the threat of the ticket resale market by ...

Smart data: business lessons from the Battle of Midway

Sunday, May 6th, 2012

I’ll take smart data over big data anytime. Smart data is all about interpreting data to make a wise decision, whether you’re trying to understand your customers or attempting to outsmart your competition. Seventy years ago, the U.S. Navy and the Imperial Japanese Navy gave the world a dramatic demonstration ...