You Don’t Have to Hug Your Fans

Sunday, May 8th, 2016

  Building fan love doesn't mean pandering to your audience. Radiohead, which dropped its new album A Moon Shaped Pool digitally May 8, builds fan devotion by challenging and even confounding its audience, which is the right approach for a group whose music has always been one step ahead of everyone. Radiohead's actions in ...

5 Customer Experience Lessons from Rolling Stone’s 50 Greatest Live Acts Now

Thursday, August 8th, 2013

If you want to improve your customer experience, read the recently published Rolling Stone overview of the 50 greatest live acts now. The best live acts do something all brands aspire to do: create an experience that make their fans want to come back for more. It's a simple formula ...

Thom Yorke: Crusader or Crybaby?

Friday, July 19th, 2013

I can't decide whether Thom Yorke is a petulant child, cynical operator, or a hero to artists. Maybe he's all three. On July 14, Yorke declared war on Spotify, removing from the popular streaming service his solo music and that of his experimental band Atoms for Peace.  On Twitter he and ...

Jay-Z Writes New Rules for Music Millionaires

Thursday, July 11th, 2013

Jay-Z says he's writing new rules. But for whom? The multi-millionaire rapper created a firestorm of PR by launching an innovative deal with Samsung to distribute 1 million copies of his new Magna Carta Holy Grail album through a special app exclusively on Samsung phones before the album went on sale ...

U2 and the revenge of "old media"

Tuesday, March 3rd, 2009

Have you noticed U2's gutsy distribution strategy for the newly released No Line on the Horizon? I don't mean the predictable release of the album on MySpace prior to its March 3 launch in stores -- but rather the heavy reliance on an allegedly dead medium, the compact disc.  At ...

Top 20 albums of all time?

Thursday, July 31st, 2008

Just what the world needs: another top 20 albums of all time list, courtesy of the Y! Radish Music Blog. This list is a bit different from the usual critical assessments because it seeks to be more objective and empirical, weighing factors such as album sales, "critical rating value" ...