The Four Elements of the On-Demand Economy

Sunday, March 5th, 2017

Big brands continue to transition to the $57.6 billion on-demand economy, which is characterized by the complete removal of friction from consumer purchases: Jaguar and Shell recently rolled out a partnership to make it possible for people to prepay for gas from their in-car infotainment touchscreens. By using Apple Pay or ...

How Panera Bread Creates a Local Identity

Sunday, October 18th, 2015

National restaurant chains usually rely on familiarity to build their businesses. When you visit a Starbucks you know what you're getting, whether you find yourself in Austin or Chicago. But Panera Bread, the successful chain founded in 1987, manages to create a local vibe across its 1,800 chains while taking ...