Tag Archives: customer service

Welcome to Bucky’s

“Welcome to Bucky’s.” I heard the greeting from a voice that sounded ragged but sincere behind a partition as I walked into a Mobil gas station on a warm Friday night. It’s not every day that you get welcomed to … Continue reading

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How to handle a customer divorce

How do you say goodbye to a customer who no longer wants you? Smart marketers realize that ex-customers can help or hurt your brand depending on how you treat them when they want to leave. Here are two examples: one … Continue reading

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