Tag Archives: customer experience

You Don’t Have to Hug Your Fans

  Building fan love doesn’t mean pandering to your audience. Radiohead, which dropped its new album A Moon Shaped Pool digitally May 8, builds fan devotion by challenging and even confounding its audience, which is the right approach for a group whose … Continue reading

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Not an enchanting experience

After complaining about my underwhelming experience with Fandango, I just had to put away my laptop and have a little fun with my six-year-old daughter, who had been patiently waiting for me Saturday morning while I shamelessly blogged like the … Continue reading

Posted in Marketing | Tagged | Leave a comment

Not an enchanting experience

After complaining about my underwhelming experience with Fandango, I just had to put away my laptop and have a little fun with my six-year-old daughter, who had been patiently waiting for me Saturday morning while I shamelessly blogged like the … Continue reading

Posted in Marketing | Tagged | 1 Comment