Walmart: reform Black Friday now

Monday, November 28th, 2011

The reports about out-of-control Black Friday shoppers is appalling to read about and watch on YouTube. At a Mesquite, Texas, Walmart, a surging mob nearly crushes a woman to death and destroys a retail display, which evokes the 2008 incident when a Walmart employee was crushed to death by a ...

What Black Friday says about us

Sunday, November 27th, 2011

My November 25 eyewitness Black Friday post suggested that the most famous shopping day of the year is bigger than ever. The official numbers confirm my hunch. According to ShopperTrak, Black Friday 2011 set a new retail sales record. Consumers spent $11.4 billion -- the largest Black Friday haul ever ...

Black Friday breaks loose

Friday, November 25th, 2011

Black Friday has turned a corner. The traditional start of the holiday shopping season has become a cultural phenomenon that spans days, and even weeks. While Black Friday naysayers criticize stores for pushing the opening of the day into Thanksgiving evening, American consumers simply shrug their shoulders, shop, and engage ...

How Fair Game creates a social experience for gamers

Monday, November 21st, 2011

The challenge is compelling: turn off your TV. Turn on your brain. Those words appear in the front window of Fair Game, a retailer that wants to re-define "interactive gaming" to mean friends and family interacting with each other over table top board games, as opposed to staring at digital ...

From Eminem to Warhol: creating art out of vinyl

Friday, November 4th, 2011

Daniel Edlen makes art out of vinyl LPs. Yup, I'm talking about the shiny black LPs that defined how we experienced music in the pre-digital era, which have become in vogue again more than 60 years after vinyl was introduced. Daniel's business, Vinyl Art, offers stunning images of iconic musicians ...

Build your brand with your Twitter profile

Sunday, June 5th, 2011

Most executives on Twitter rely on boring personal profiles that say little about them beyond their titles. And yet your Twitter profile is an opportunity to build your personal brand and humanize your company (even if your account is personal).  Here are three executives who get it right: 1. Clark Kokich The ...

How Best Buy evolves its brand

Wednesday, October 20th, 2010

How do you keep evolving the brand for a $49 billion retailing giant? At Best Buy, keeping the company brand fresh starts with the vision of CEO Brian Dunn, who addressed 650 Razorfish clients and employees at the 10th Annual Razorfish Client Summit. At the Client Summit (which I organized), my ...

Forrester: online experiences define the brand

Tuesday, June 29th, 2010

This blog post comes to you live from the second annual Forrester Research 2010 Customer Experience Forum at the Grand Hyatt in New York. Research Director Harley Manning sets the stage by asking, What exactly is customer experience? Answer: how customers feel about their interaction with your company. To that ...

U2 and the revenge of "old media"

Tuesday, March 3rd, 2009

Have you noticed U2's gutsy distribution strategy for the newly released No Line on the Horizon? I don't mean the predictable release of the album on MySpace prior to its March 3 launch in stores -- but rather the heavy reliance on an allegedly dead medium, the compact disc.  At ...

Black Friday means social shopping

Friday, November 28th, 2008

With the U.S. economy reeling, holiday shoppers have been the focus of heightened scrutiny. Will they turn out in droves in the wee hours on Black Friday and spend lavishly, or will they cave into recessionary fears and pinch their pennies? What are retailers doing to woo this ...