November, 2011 Archive

Walmart: reform Black Friday now

Monday, November 28th, 2011

The reports about out-of-control Black Friday shoppers is appalling to read about and watch on YouTube. At a Mesquite, Texas, Walmart, a surging mob nearly crushes a woman to death and destroys a retail display, which evokes the 2008 incident when a Walmart employee was crushed to death by a ...

What Black Friday says about us

Sunday, November 27th, 2011

My November 25 eyewitness Black Friday post suggested that the most famous shopping day of the year is bigger than ever. The official numbers confirm my hunch. According to ShopperTrak, Black Friday 2011 set a new retail sales record. Consumers spent $11.4 billion -- the largest Black Friday haul ever ...

Black Friday breaks loose

Friday, November 25th, 2011

Black Friday has turned a corner. The traditional start of the holiday shopping season has become a cultural phenomenon that spans days, and even weeks. While Black Friday naysayers criticize stores for pushing the opening of the day into Thanksgiving evening, American consumers simply shrug their shoulders, shop, and engage ...

How Fair Game creates a social experience for gamers

Monday, November 21st, 2011

The challenge is compelling: turn off your TV. Turn on your brain. Those words appear in the front window of Fair Game, a retailer that wants to re-define "interactive gaming" to mean friends and family interacting with each other over table top board games, as opposed to staring at digital ...

Customer service in the trenches

Saturday, November 12th, 2011

The holiday shopping season shines a spotlight on lowest-paid, undervalued assets of the customer experience: your front-line brand ambassadors. I'm talking about the clerks, baggage handlers, and waitstaff operating in the trenches of customer service to pour your coffee at Waffle House, process your Blu-ray order at Best Buy, wrap ...

From Eminem to Warhol: creating art out of vinyl

Friday, November 4th, 2011

Daniel Edlen makes art out of vinyl LPs. Yup, I'm talking about the shiny black LPs that defined how we experienced music in the pre-digital era, which have become in vogue again more than 60 years after vinyl was introduced. Daniel's business, Vinyl Art, offers stunning images of iconic musicians ...

A slice of hip hop: “Imma Beast” by Prince Mick

Thursday, November 3rd, 2011

“Imma Beast” by 22-year-old Prince Mick is raw and powerful, as is the video featured here. The gritty groove, built on top of a driving drumbeat, captures the feel of the stark, bleak Chicago cityscape captured in the video. Prince Mick raps with conviction and hell-bent fury. And no wonder: ...