Monthly Archives: November 2011

Walmart: reform Black Friday now

The reports about out-of-control Black Friday shoppers is appalling to read about and watch on YouTube. At a Mesquite, Texas, Walmart, a surging mob nearly crushes a woman to death and destroys a retail display, which evokes the 2008 incident … Continue reading

Posted in Marketing | Tagged , , , | 2 Comments

What Black Friday says about us

My November 25 eyewitness Black Friday post suggested that the most famous shopping day of the year is bigger than ever. The official numbers confirm my hunch. According to ShopperTrak, Black Friday 2011 set a new retail sales record. Consumers … Continue reading

Posted in Marketing, Social media, Uncategorized | Tagged , , , , , , , , , | Leave a comment

Black Friday breaks loose

Black Friday has turned a corner. The traditional start of the holiday shopping season has become a cultural phenomenon that spans days, and even weeks. While Black Friday naysayers criticize stores for pushing the opening of the day into Thanksgiving … Continue reading

Posted in Marketing | Tagged , , , , , , , , | 2 Comments

How Fair Game creates a social experience for gamers

The challenge is compelling: turn off your TV. Turn on your brain. Those words appear in the front window of Fair Game, a retailer that wants to re-define “interactive gaming” to mean friends and family interacting with each other over … Continue reading

Posted in Marketing, Social media, Uncategorized | Tagged , , , , , , , , , , , , , , , , | 4 Comments

Customer service in the trenches

The holiday shopping season shines a spotlight on lowest-paid, undervalued assets of the customer experience: your front-line brand ambassadors. I’m talking about the clerks, baggage handlers, and waitstaff operating in the trenches of customer service to pour your coffee at … Continue reading

Posted in Marketing, Uncategorized | Tagged , | 2 Comments

From Eminem to Warhol: creating art out of vinyl

Daniel Edlen makes art out of vinyl LPs. Yup, I’m talking about the shiny black LPs that defined how we experienced music in the pre-digital era, which have become in vogue again more than 60 years after vinyl was introduced. … Continue reading

Posted in Design, Music, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

A slice of hip hop: “Imma Beast” by Prince Mick

“Imma Beast” by 22-year-old Prince Mick is raw and powerful, as is the video featured here. The gritty groove, built on top of a driving drumbeat, captures the feel of the stark, bleak Chicago cityscape captured in the video. Prince … Continue reading

Posted in Uncategorized | Tagged , , , , , , | 1 Comment